Privacy Policy - Polytan
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Privacy Policy

The Polytan Asia Pacific website ( is operated by Polytan Pty Ltd, located at Factory 2, Dunlopillo Drive, Dandenong South, Victoria, Australia (“Polytan” or “we”). We take the private nature of your personal information very seriously and this Privacy Policy describes how we treat the information we collect when you visit or use the Websites.  Please read this notice very carefully.

Children’s Privacy

Children under 18 years of age are not permitted to use the Websites for any purpose and APT does not collect personally identifiable information from children under the age of 18.  If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from a child under 18, please contact us.

Visitors to the Website

When you submit a request via the Contact or Request Information forms on the website you may voluntarily provide us with certain information about yourself.  This can include name, email address, contact information, details of your request and any other information you provide us.  We also collect records and copies of your correspondence (including email addresses) if you contact us.  If you’re visiting the Websites on your mobile device, you may also choose to provide us with location data.

Website Access Information

Like most website operators, Polytan collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request when visitors use the Websites. Polytan’s purpose in collecting non-personally identifying information is to better understand how Polytan’s visitors use or visit the Websites. From time to time, Polytan may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Websites.  Polytan also collects potentially personally identifying information like Internet Protocol (IP) addresses and may collect statistics about the behaviour of visitors to the Websites. For instance, Polytan may monitor the Websites to help identify spam.  We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioural tracking).  Polytan may use publicly available information to match a user’s IP address with a corporate address to better understand user interest in the Websites.

In addition to log data, we may also collect information about the device you’re using to access the Websites, including the type of device, the operating system, device settings, device identifiers and crash data. Whether we collect some or all this information often depends on what type of device you’re using and its settings.  To learn more about the information your device makes available to us, please review the policies of your device manufacturer or software provider.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Cookies and Web Beacons

Like many websites, the Websites may use “cookies” to collect information.  A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Polytan may use cookies to help identify and track visitors, their usage of the Websites, and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Website, with the drawback that certain features of the Websites may not function properly without the aid of cookies. Certain features of our Websites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Websites. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Pages of our Websites may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Google Analytics

The Websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help analyse how users use the site. The information generated by the cookie about your use of the Websites (including your IP address) will be transmitted to and stored by Google on servers within the United States. Google will use this information on our behalf for the purpose of evaluating your use of the Websites, compiling reports on website activity, and providing other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser:

How We Use Your Information

We use the information we collect to provide you full access and functionality of the Websites.  Accordingly, your information may be used for the following purposes: (i) to provide and improve our services, features and content; (ii) to administer your use of our services and accounts; (iii) to enable users to enjoy and easily navigate the Websites; (iv) to better understand your needs and interests; (v) to fulfill requests or to respond to questions or comments you may make; (vi) to personalise your experience; (vii) to provide you with announcements, notifications and advertisements related to your interests and use of the Websites and other communications such as electronic newsletters, promotional e-mails or similar messaging; (viii) to provide service announcements; (ix) to protect against users seeking to hack into the Websites; (x) to assess the level of general interest in the Websites and (xi) for any other purpose with your consent.

How We Share your Information

We may disclose non-personally identifiable aggregated information about our users without restriction.

If you use the Websites to request a quote, we may share information, such as your name, email address, phone number, job site and specifics about your job with a third-party contractor who are requested to use your information only to the extent reasonably necessary to respond to your request.   [BD1]

Except as otherwise provided in this policy, we disclose the potentially personally identifying information you disclose to APT only to those of our employees, contractors, and affiliated organisations that (i) need to know that information to process it on our behalf or to provide Websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country and by using the Websites, you consent to the transfer of such information to them.

Other than to its employees, contractors and affiliated organisations or as described above, we disclose personally identifying only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Polytan, third parties or the public at large.  If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it to help us clarify or respond to your request or to help us support other users.

In addition, in some cases we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Polytan or substantially all its assets were acquired, or in the unlikely event that Polytan goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Polytan may continue to use your personal and non-personal information only as set forth in this policy. Otherwise, we will not rent or sell potentially personally identifying and personally identifying information to anyone.

We may also disclose your personally identifying information if you expressly consent to the disclosure.

Your Access to and Control Over your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  •         Tracking Technologies and Advertising.You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  •         Promotional Offers from the Company. If you do not wish to have your information used by the Company to promote our own or third parties’ products or services, you can opt-out by clicking “email preferences” at the bottom of our emails, contacting us via the help email address, or calling 1800 663 812.  If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

Accessing, Correcting and Deleting Your Information

You may contact us to request access to, correct or delete any personal information that you have provided to us. We may not be able to delete your personal information without also deleting your user account.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Your Australian Privacy Rights  

Users of our Websites that are Australian residents can request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us, or write to us at:

Polytan Asia Pacific Pty Ltd

Factory 2, Dunlopillo Drive

Dandenong South

Victoria, Australia.


We are committed to protecting your personal information. We regularly test our facilities and use a variety of security technologies and procedures to help protect your information from unauthorised access, use or disclosure.

Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

Links and Third-Party Sites

Our Websites may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of any other site that collects personally identifiable information.

The Websites may use interfaces with social media sites such as Facebook, LinkedIn, Twitter, and others.  If you choose to “like” or share information from the Websites through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal information.


Changes to this Privacy Policy

Although most changes are likely to be minor, Polytan may change its Privacy Policy from time to time, and in our sole discretion. We will post the updated policy on the Websites and, if required by law, further notify you of the changes.  In all cases, use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected. Please check this policy frequently for updates and changes.  If you continue to visit or use the Websites after those changes are in effect, you agree to the revised policy.

Questions and contact information

If you would like to access, correct, amend, or delete any personal information we have about you please contact Polytan, call 1800 663 812, email us at or by mail at Factory 2 Dunlopillo Drive, Dandenong South, Victoria, Australia.


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